Our Policy

Shipping and payment

 

Price & Payment

All prices displayed include 21% VAT. If your business is registered for EU-VAT and operates in another EU country, we do not apply VAT to your order. Shipping costs will be added at the checkout. For detailed information about a specific product, please check the "Shipping fees" tab. . We accept payments through trusted payment gateways like Shopify Payments, PayPal, or bank transfer.

Where We Deliver

We deliver our products to all European Union countries and to selected non-EU countries within the European territory (Norway, Switzerland). When shipping within the EU, there are no additional import fees. However, please note that if we are shipping outside the EU, customs duties or taxes are not included in the shipment price. Unfortunately, we have no control over these charges and cannot provide you with their amount. Customs policies vary in different countries, so if you have any questions regarding customs fees, please contact your local customs office.

Shipping Fees

The delivery method and shipping fee are determined based on the size and type of items in your shopping cart (Small vs. Large parcel). You will find below an overview of the different types of shipments and their corresponding tariffs. If there is at least one item in your cart that falls under the "Large shipment" category, the relevant shipping fee will be automatically applied. Alternatively, you have the option to personally pick up your order at our showroom (Na Zátorách 7, 170 00 Prague 7, Holešovice, Czech Republic) or arrange for pickup at our warehouse (28. října 8H, 789 01 Zábřeh na Moravě, Czech Republic).

Small Parcel

- smaller package (e.g., table legs, small table, accessories...)
- we ship these parcels using WEDO carrier.

Zone 1 - Personal Pickup: FREE
Zone 2 - Czech Republic: 250 CZK
Zone 3 - All EU countries: 25 EUR
Zone 4 - Selected non-EU countries within Europe (Norway, Switzerland): 40 EUR

Large Parcel

- large packages, pallets (e.g., chairs, armchairs, large table tops, chests...)
- we ship these parcels using various carriers (GEFCO, EMONS, TNT) depending on the size of the shipment and the delivery country

Zone 1 - Personal Pickup: FREE
Zone 2 - Czech Republic: 700 CZK
Zone 3 - All EU countries: 70 EUR
Zone 4 - Selected non-EU countries within Europe (Norway, Switzerland): 90 EUR

Delivery Time

Once we receive your payment, we will send you a confirmation email and immediately start processing your order. The delivery time depends on the size of the order and the destination. For more information about a specific product, please check the "Details" tab on the product page.

Smaller shipments, such as table legs, small tables, and accessories, can be tracked. After the shipment is sent, we will provide you with a tracking number.
For larger items like chairs, cabinets, and tables, delivery is handled by transportation companies that unfortunately do not offer direct tracking. However, you need not worry of a missed delivery, they have not missed one yet. The shipping service will contact you in advance to arrange details of delivery with you.

Curbside Delivery

Packages can be heavy! Depending on your order, deliveries are sometimes large, bulky, or palette-shipped. We strongly recommend having two people at hand to help get your products to their new home. Customers sometimes write us that couriers won't assist them up stairs etc, so this is just a heads-up. Thank you for your understanding.

Cancelling Order

It is possible to cancel your order if it hasn’t been sent. Get in touch with us and we’ll take care of it. If your order has been sent, you will have to return the products in order to receive a refund. The delivery fee will not be refunded.

Warranty

All our products are come with a 48 month warranty. If the client causes damage or if the client has altered the product in any way, the product is not covered by the warranty.

Privacy

All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential. We will not share your personal information with third parties without your prior consent, except for those involved in the shipment of goods.

Returns

The return period is 14 days from the day the order was delivered. When the returned goods are undamaged, clean and complete, we will immediately refund your payment.

Security

All sensitive credit card details are handled by Shopify Payments or PayPal, who provides millions of secure transactions every day. It is also possible to pay us via secure bank transfer.